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New Mexico State University
New Mexico State University

Remodel and student staff help Financial Aid

A financial aid staff member advises a student on her financial aid.

A financial aid staff member advises a student on her financial aid at the newly remodeled front desk area.

Data from NMSU Financial Aid and Scholarship indicates that each Financial Aid Advisor is responsible for approximately 2,900 students at the Las Cruces Campus. In 2012, the National Association of Financial Aid Administrators reported that schools have, on average, 4 full-time employees (FTE) for every 1,000 students. NMSU has about 2.1 FTE in the Las Cruces Financial Aid Office for every 1,000 students at the Las Cruces campus.

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Activity Report

Office of the Vice President, Dr. Bernadette Montoya

Academic Advisors and SAEM staff received tips on dealing with difficult and disruptive behavior.

Academic Advisors and SAEM staff received tips on dealing with difficult and disruptive behavior.

On Tuesday, September 23, Dr. Montoya facilitated a leadership retreat for International and Border Programs. The training was based on the Five Exemplary Practices from the Leadership Challenge. Participants discussed the importance of teamwork regarding organizational change. Continue reading »

Financial Aid Outreach and Retention

2014-09-26 12.10.18Claire Cortner Montoya, who joined the Financial Aid Office in January 2014 as Outreach Advisor, was hired to reach out to students and to work to boost recruitment and retention.

By providing additional financial aid support beyond the traditional advising, Claire is working to increase student retention and success while promoting student self-advocacy. She works directly with students and parents, both on and off campus, with community groups, public schools, and various other organizations to provide information and the necessary tools to educate the public about federal, state, and institutional financial aid.

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Disabled American Veterans Work with NMSU students

Photo By: Kelly Schott

Photo By: Kelly Schott

Disabled American Veterans (DAV) Chapter 38, from Mesilla, is again making weekly visits to NMSU’s MVP (Military Veterans Program) to work with the students as they apply for disability benefits, according to Jacobo Varela, MVP director. Representatives Warren Johnson and Fred Madrid visit the MVP office once a week to assist student veterans in filling out disability claims.  The disability application process can be difficult, but these veterans share their experience in negotiating through the bureaucracy.

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Webinar: Handling Difficult and Disruptive Behaviors

September 23, 2014
Attendees: Advisors, SAEM Staff, Graduate School Staff

Attendees discuss the benefits of the webinar training.
Attendees discuss the benefits of the webinar training.

The webinar discussed techniques on providing excellent customer service to students and visitors, as well as steps on handling student problems.

1. Create a warm and friendly office environment.

  • Remove clutter and make sure areas are clean.
  • Offer refreshments if possible.
  • Remove overhead lighting if possible and opt for warmer light sources.
  • Familiarize students with staff in the office using name tags or photos in the waiting area.
  • Have a positive attitude and be friendly to students.
  • Little things make a big difference to students.

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