Jeanelle Chavez receiving her award (third from the right).
The Board of Regents presented their August 2012 Above & Beyond Award to Jeanelle Chavez, program coordinator for the Indian Resource Development Program. The Above & Beyond Award recognizes full-time employees who go the extra distance in service to any and all aspects of the NMSU system. Individuals are recognized for performance that goes “above and beyond” their regular responsibilities and for demonstrating a positive attitude that inspires others.
In making the nomination, Joe Graham, director of the IRD Program said, “She has provided crucial direction and vision to our American Indian students and part-time student employees. She engages tribal constituents and the general public in a liaison role between tribal entities and NMSU to help our program fulfill its state-mandated goals and objectives.”
Chavez does an outstanding job with the annual DreamMakers Program held at NMSU. This program is open to seventh- and eighth-graders from New Mexico Pueblos, Apache Tribes and the Navajo Nation. She also was NMSU’s sole representative on the National Indian Education Association (NIEA) Planning Committee that brought the NIEA National Conference to Albuquerque in October 2011. She played a key leadership role on the committee and is well regarded nationally by her tribal education colleagues.
For the start of the new semester, SAEM staff are invited to celebrate at the first home football game next Thursday, August 30.
The game starts at 6, and SAEM staff can get free tickets by leaving a comment below stating why you love Aggie Football and the number of tickets you need (limit 4)! We have a block of 50 tickets for SAEM staff and guests. [Update: All tickets have been claimed as of Thursday morning. We are still taking picnic reservations and Aggie enthusiasm!]
The evening will start at 5:00, when SAEM staff and guests attending the game are invited to picnic outside the Ed Services Building with NMSU’s international students. After a quick bite, we can accompany SAEM’s very own Admissions staff as they escort the international students to Aggie Memorial Stadium. There, we will welcome the entering Class of 2016, who will be storming the field with the NMSU Pride Band. Then you can sit back and enjoy a beautiful evening under the stars as our NMSU Aggies take on Sacramento State in the first game of the 2012 season! Kickoff is set for 6:00.
To ensure enough food is ordered, please email Ann Landmark (email@example.com) by Friday, August 24 if you and your family plan to attend the picnic before the game.
Join your SAEM colleagues in cheering on the Aggies! See you at the game!
Students at Convocation 2012. Photo courtesy of Stacey Clayshulte.
The incoming Class of 2016 had their formal welcome to campus at Monday’s New Student Convocation. A highlight of the ceremony, which was held in the Pan Am Center, was a video featuring NMSU students and graduates. The video was created by Clarissa Maldonado, AWO Coordinator and Stacey Clayshulte, a student in the Office of the Vice President.
Report by Bonnie Smith from August 2-5, 2012 in Denver, Colorado.
Language vs. Communication: What’s the Difference?
Presenter Adan Penilla
Excellent presentation and discussion about how 70% of what we COMMUNICATE is not communicated through language, and how to send and receive this information, especially when interpreting between two languages (in this case between spoken English and American Sign Language); the differences between how most men and most women communicate, and how having a woman voice-interpret for a Deaf man can impact the interaction and visa versa due to these differences; additionally he presented some of the other factors that impact interpreting due to differences in communication styles/tendencies between older and younger folks, other cultures/religious influences, gay and straight, etc. and the potential impact these differences can have on the interpreting process.
He also discussed how language evolves, and how the further in time you go when using a language the LESS influence you have on the language. Younger people/children tend to play with the established language and move it along and help it evolve. The importance of this and being able to stay open minded with the flow and evolution of language… both the source and target languages when interpreting between them.
Political and Religious Leaders in ASL (American Sign Language)
Presenter Adan Penilla
He gave us condensed background and information on several of the main religious and political leaders who have been influential in history and in the present that we might need to interpret about in classes. The information came very quickly and we were given “name-signs” for these individuals (ways to sign their names, or places of significance) so we can use the signs used in the areas these people are from, and/or that are used by the majority of Deaf individuals.
Why Cultural Mediation?
Presenter Brandon Morgan
In the early years of sign language interpreting becoming a profession, the profession thought it best that interpreters act as much like machines as possible “signing what we hear and saying what we saw signed”. Now we realize the importance of “cultural mediation” while interpreting between the Hearing and Deaf cultures. This workshop provided more up to date information on how this is done, when it is important, and why it is important. It also attempted to give us a logical and reproducible means for doing this as opposed to relying on intuition or our gut when working between cultures. He related how most Hearing interpreters and people are from an Individualistic culture, while most Deaf are part of a Collectivistic culture, thus how we mediate and interpret between these two cultures is essential to the success of the interpreting process.
What the @#!& did you Just Sign??
Presenter Crom Saunders
Informing us ALLLL the different ways the Deaf incorporate “the bird” into their signs, and what they mean when they do this, and how to correctly choose our word choices when voicing for a Deaf person using this sign as they do.
Status Updates, Check-Ins & Tweets! Oh MY!
Presenter Joe Lucas
A very good discussion about using Social Media appropriately, the pit falls of doing so as well. As interpreters we are held to a code of conduct/ethics that requires confidentiality, and use of social media sometimes breeches this. This workshop raised several issues about what we post on Facebook, Tweets, etc. and how this might impact our standing in the Deaf community, or as an interpreter.
Interpreting English Classes and Interpreting Foreign Language Classes
Presented by Steve Nail
Interpreting spoken languages in a signed/non-written language is VERY difficult. Yet Deaf individuals need to read and write English, especially at the level of courses in higher education. How to sign in English classes to help the Deaf learn English is quite a challenge and this workshop gave us new and different ideas for how to do this. We explored the differences between ASL and English, and how to portray English in sign, given these differences. The foreign language class workshop was similar, but looked at working between three languages: signed language (usually American Sign Language), English, and the third language the student wants or is required to learn.
We discussed the difference between EQUALITY and EQUITY when interpreting for Deaf individuals and/or making accommodations for people with disabilities, and how the goal is for equity, not necessarily equality, in the classroom.
Extended Hours for Educational Services, Sunday August 19–Friday, August 24
Fall semester is about to begin and to accommodate students during this busy time, offices in the Educational Services Building will have extended hours. Offices will be staffed during these times:
Sunday, August 19 (Move-in Day), from 9 to 3
Monday-Thursday, August 20-23, from 7:30-5:30
Friday, August 24, from 7:30 to 5:00
Offices with extended hours are:
University Accounts Receivables
Financial Aid and Scholarship Services
Housing and Residential Life
Student Affairs and Enrollment Management
Responders needed for the QuickConnect Program
QuickConnect, an early alert and intervention program, is dedicated to offering assistance to all NMSU faculty and students. The purpose of the program is to intervene with students who may be experiencing difficulties early in the semester. Responders are staff and faculty who want to make a difference in the success of students. Commitment as a responder is minimal and enriching. You can’t beat that! Please contact firstname.lastname@example.org or call 646-1342, Student Success Center-Zuhl for more information and to volunteer as a QC Responder.
A college degree means higher wages, and states with a higher percent of college graduates have lower poverty rates. The publication Higher Ed + State of New Mexico has more reminders about the importance of higher education in our state:
By 2019, New Mexico will have a projected 88,340 new job openings to fill. Education, business and financial operations, as well as computer and mathematical occupations are all projected to experience double-digit growth.
More than 90% of graduates surveyed from New Mexico Universities are employed.
Input from SAEM staff suggests that our current round of planning will focus on shoring up our communication with and among staff and improving SAEM services. In addition, we will collectively work toward improving staff knowledge of our own best practices (through studying our own data) and facilitating the development of knowledge in best practices in student services externally. This focus on what is working at NMSU and in higher education generally will position us to make informed choices for future strategic planning.
The Big Meetings gave all SAEM staff an opportunity to comment on the ideas other areas had for strategic planning. Those ideas are below. If you didn’t get a chance to comment on these at the meetings, feel free to add a comment below.
Dean of Students
1. Communication and Collaboration (among offices; to and from leadership)
Create and distribute staff and process flowcharts
Increase individual recognition
Know divisional/university resources
Offer on campus professional development/cross training
2. Student Support
Train/educate staff, faculty, administration and students that student support services increase retention and student success=graduation
Offer a session about judicial services/code of conduct for new students
Revitalize CCSU w/student focus
Student Advisory Board for SAEM
More support programs (mental health, childcare, veteran, tax services)
Develop student emerging leader program (for credit) in collaboration with other areas
3. Staff Morale/Development
Improve service to students (follow-up on our service, calls to offices before sending a student, Quick Connect)
Outreach/training/informational activities for staff, faculty and students regarding respective programs, topics, trends
Financial Aid Office
1. Student Support
Provide FERPA training to improve consistency of compliance and implementation
Change office configuration to improve FERPA compliance, accessibility, welcoming appearance, space use
Require an academic plan for all students receiving federal or state funding as a way to link academic progress to aid
Improve phone tree and tracking system for calls
2. Communication, within and between offices
Work to increase communication between Advisors and Processors, including the whole office
Use NMSU list serves to communicate with faculty and staff. Include updates from the FAO for federal, state, current and endowed funding.
Use the Facebook page for updates from the FAO on federal, state, and institutional funding.
3. Staff Development
Create an Annual Conference for all staff and faculty for communicating institution-wide about federal, state, and institutional funding updates
Support conference attendance and shared learning
Health and Wellness
Review/revise the Core Values of H&W to include values of civility and diversity
Enhance customer service by collaborating across SAEM (global group)
Ready References (Names, Numbers, Locations)
Improve employee recognition at staff meetings (feedback from surveys, emails, correspondence)
Annual employee recognition of Core Values—Aggie Spirit Award
Enrich website to include pictures, contact, and basic information and key service contacts
2. Increased Staff Involvement
Expand annual all-staff meetings from twice a year to three times (Fall, Spring, Summer)
Ensure that minutes are kept for departmental meetings forwarded to groups and administration
Develop an Excellence Committee (focus on customer service)—could be a global SAEM group
Promote the NMSU email and websites (Wellness and SAEM) as the direct link for up to date information and feedback
Promote Game Day/Aggie Pride Fridays through apparel, group activities, community participation
3. Flex Scheduling
Educate staff on flexing available (taking classes, teaching classes, weekend/night work)
Definition of H&W core operations-reasons behind hours of operation, communities served, interdepartmental dependence
Office of Student Diversity and Outreach
Increase profile of OSDO leadership to all areas of SAEM
Increase outreach to NMSU so OSDO leadership can be perceived as experts in their communities
Cultural workshops on leadership styles
Planning and execution of recruitment and retention efforts at outse
Promote relationship building within SAEM at every level
Promote sharing of expertise through SAEM in-house workshops, using Admission’s First Friday meeting model
Promote 360 degree (open) communication and participation at all staffing levels of SAEM
Look for ways to leverage resources, especially around data collection, grant writing, fundraising, best practices, recruitment, and retention
Develop and implement a model for how to use data to support additional resources
Increase resources for scholarships
Office of Student Engagement
1. Student Support
Identify student populations with challenges to persistence and graduation to ensure academic support programming is available (e.g. probation or other academic sanctions; non-traditional; sophomore junior level students; student athletes)
Develop credit courses and outreach programming for targeted student populations
Pilot Graduation Project: Identify students who have stopped out or withdrawn and have earned a minimum of 98 credits and provide assistance to return for degree completion
Integrate Career Services offerings into the Aggie Welcome and Orientation Program (e.g. selecting a major or discipline; learning about co-operative and internship opportunities)
Continue to analyze student data (academic performance; demographics; survey and anecdotal) to identify trends in persistence and graduation as well as student satisfaction with services
Develop campus-wide team to collaborate regarding Aggie Welcome and Orientation Program (includes events at New Student Registration, Mid-semester Check Program, and AWO which begins on Move-In Day) to achieve objectives of comprehensive Orientation Program for new students, parents, and families
Evaluate all media regarding programs and services to ensure consistency
3. Communication and Staff Support
Host Student Engagement Annual Retreat. Involve staff from all Engagement programs to serve on planning committee
Office of Assistant Vice-President—develop communication tools to provide consistent communication concerning events, training opportunities, staff changes, and implementation of strategic plan objectives
Expand collaborative efforts with SAEM and other NMSU offices to ensure students are receiving timely and accurate information about the enrollment process, as well as available student support services
Examples: Aggie Welcome and Orientation activities, Career Services efforts, Registration deadlines
Work with system-wide Enrollment Policy and Management effort to proactively develop targets and goals for undergraduate, graduate, and international recruiting
Collaborate with academic and SAEM colleagues on how our technological tools can benefit their areas
Expand communication between EM offices and share timely information with Admissions staff
Have staff develop a plan for effective communication among staff, NMSU offices, and with students
Work with financial aid and other SAEM office about processing and deadlines
3. Staff Development
Expand communication between EM offices and share timely information with Admissions staff about processes in other areas
Collaborate with other areas to learn about what they do and to learn about their processes
Develop capacity in Admissions to collect and analyze data to better meet student needs
Have staff develop a plan for effective communication among staff, offices and with students
Develop communication plan to better use technology to communicate deadlines and other information to SAEM staff and the university community
Collaborate on an annual networking event among SAEM areas to educate the staff on processes/duties within each office
2. Collaboration and Student Services
Share information and data with colleges and administration about course and room scheduling so we can better meet student academic needs regarding courses
Collaborate with academic and SAEM colleagues on how our technological tools can help in their areas (Ad Astra, DARS, web tools)
3. Student Retention
Develop student advocacy skills regarding university processes to promote personal academic success
Distribute DARS report of students who fulfill graduation requirements at the end of a semester to provost, deans, department heads
Vice President’s Office
Develop and instill stronger group identify (SAEM)
Better communication: VP ↔ all levels of staff
Promote sharing of expertise through in-house workshops
Facilitate documentation of procedures for purposes of cross-training and consistency
Capture institutional memory via cross training , professional development, workshops
2. Electronic support for sustainability and efficiency
Develop recommendations for electronic tools that will be compatible across areas and will facilitate communication, collaboration
Develop database to facilitate information and resource sharing
Move SAEM → paperless, as appropriate
3. Use SWAT as a model to coordinate SAEM-wide efforts around
Quality/Advisory team: combines ideas for Student Support and Employee Council
About 100 people attended the final Big Meeting Tuesday at Corbett Center’s Doña Ana Room, in the final session for SAEM staff to comment on priorities for strategic planning. In both meetings, about 180 staff members shared ideas on how we can collaborate on future directions. Several themes emerged from June’s brainstorming sessions and from the Big Meetings: staff from all areas are interested in improving service to students, developing a better understanding what their colleagues in SAEM do, and using technology better to leverage our work. The strategic plans that emerge from this process should build on these themes.
Our challenge going forward is to honor your contributions by addressing your input in the strategic plans we create. I invite you all to provide feedback: let us know what you thought of the Big Meetings. If you were unable to attend, you are also welcome to comment on the strategic planning process.
About 80 staff members stopped by Wednesday’s Big Meeting in Corbett Center’s Doña Ana Room. They had the opportunity to learn about other SAEM offices and to comment on their priorities for the strategic plan. The response to the event was positive, and we came back with lots of feedback to share with SAEM Leadership.
If you missed yesterday’s chance to comment on SAEM strategic priorities, you have another opportunity on July 24, at 10 am, in the Doña Ana Room on the third floor of Corbett Center. The event runs until 11:30, and you can stop in any time. Bernadette Montoya, VP for SAEM, will be at the next event (she was out of town this week). Refreshments will again be served.
University Admissions move: To best serve the needs of our prospective students, recruiters in the Office of University Admissions (serving undergraduate, graduate, and international students) are all now located in Suite 301 of the Educational Services Building. The processing functions are now in Suite 101, next to the University Registrar. The general public, prospective students, and their families should be referred to Suite 301, located next door to the Vice President’s Office. Signage will be updated within the next few weeks.
Financial Aid and Scholarship Office personnel changes: Jamie Lopez is now working in Scholarships Services as an Advisor, and Marilyn Nero (646-6119, email@example.com) will cover the students that Jamie had been advising (Aggie ID ending in 00-19). Bertha Lucero will be assigned to processing for Scholarship.
We are hiring an Associate Director for Financial Aid, and will hold Open Forum sessions in early August. A Financial Aid Specialist position just closed, and we currently have an open position for a Financial Aid Advisor.
Aggie ID: ICT is requesting that the identification numbers found on NMSU ID cards be referred to as Aggie IDs instead of Banner IDs. Please change any existing documentation next time it is printed. For more information contact firstname.lastname@example.org or 646-4401.
The Executive Leadership Team of Student Affairs and Enrollment Management is pleased to announce the creation of a SAEM staff recognition award program.
Winning SAEM staff members will receive a one-time cash payment in recognition of exceptional performance above and beyond their normal job duties. Exceptional performance could be a major accomplishment, excellent work ethic and/or outstanding customer service which significantly contributed to the goals of an organizational unit within SAEM.
Any regular SAEM staff member can submit a nomination so, if you are interested in nominating one of your SAEM colleagues for this award, please fill out the appropriate form (exempt or non-exempt) and send it to Dacia Sedillo at MSC 3EM. Nominations will be reviewed by the SAEM Executive Leadership Team, who will forward recommendations to the Vice President for SAEM for a final decision.
Winners will be announced at the Annual SAEM Homecoming BBQ event.
I am pleased to announce that Dr. Michael Jasek will be joining NMSU as our new Dean of Students on August 16. We look forward to having him with us.
Dr. Jasek joins us from University of West Florida in Pensacola, where he was Associate Dean of Students. He has worked most recently in orientation and transition programs, and also has experience with living-learning communities, student judicial affairs, Greek life, and residential life.
Dr. Jasek is active with NASPA, National Orientation Directors Association, International Ombudsman Association, and ACPA.
Dr. Jasek has a doctorate in education from University of West Florida. His Masters and undergraduate degrees are from Texas A&M University in College Station.
Thanks to our search committee for their work during the last few months. In particular, I thank Dr. Tony Marin and Ann Nieto for their leadership in the search process. I appreciate everyone’s participation in the interview process and for providing thoughtful feedback.
Please join me in recognizing and thanking Dr. Susan Waldo for her service as our Interim Dean of Students during the last two years. Her dedication to this role has been truly valued. Susan will resume her duties as Associate Dean of Students and Director of Campus Activities.
Here is some miscellaneous news from offices around campus.
Effective October 1, the Cashier’s window at University’s Accounts Receivable will open at 8:30 every morning, although the office will continue opening at 8:00. Students can make electronic payments any time on the web.
The Calling Campaign is again in full swing. Please obtain permission from your supervisor to participate and send an email to: email@example.com indicating you wish to become a caller. For more information, contact Terry Cook at firstname.lastname@example.org
Don’t forget to attend one of the Big Meetings this week or next to contribute to strategic plans. You will have an opportunity to talk with staff from all areas, learn more about what they do, and contribute to how we can all collaborate to better serve students. These meetings are July 18, 2:00 pm, Doña Ana Room of Corbett Center and July 24, 10:00 am, Doña Ana Room of Corbett Center.
As we approach the fall semester, I know all SAEM staff can be counted on to welcome our new students and their families to campus. Please help our new Aggies as they visit our offices and find their way around campus
39th Annual Placement Conference – National Student Exchange, Anchorage, Alaska, March 6 – 10, 2012
Overview of conference
The National Student Exchange (NSE) is a not-for-profit, membership consortium of accredited, four-year colleges and universities in the United States, its territories, and Canada which have joined together to share educational resources and exchange students among its member institutions. NSE offers study opportunities, for up to one academic year, at diverse university settings and provides access to a wide array of courses and programs; field experiences, co-op, and internship options; and resident assistant, honors, and study abroad experiences.
One hundred and seventy-eight member campuses participated in the process to place 2,190 students. Placements began at 10:30 a.m. on Thursday, March 8 and by the conclusion of placements at 4:15 p.m., 1,767 students (83%) had been placed at their first choice campuses; and 335 students had been placed at second or subsequent choice campuses. Overall, 2,102 (96%) of the students for whom a placement was attempted received a placement for all or part of 2012-2013. NMSU placed 22 students at various institutions and accepted 19 students to come to the Las Cruces campus to study.
I attended various workshops that focused on the internal aspects of the exchange program.
Cultural Charms and Challenges: Helping Students Adjust to a Different Culture
Kimberly Dressler, Coordinator – Student Engagement @ University of South Carolina
This session provided insight to prepare students in leaving their regional culture, heading to one that is different and connecting it all back to the mission of the campus.
Your Passport to Success
Juliet Aylmer, Advisor – International Programs @ California State University, Northridge
This session outlined the NSE marketing and recruiting ideas used by California State University, Northridge.
All SAEM staff should plan to attend at least one of the Big Meetings to give input on ideas that are under consideration for SAEM strategic planning.
July 18, 2:00 pm, Doña Ana Room of Corbett Center
July 24, 10:00 am, Doña Ana Room of Corbett Center
Refreshments will be served at each of these events.
Members of the SAEM Leadership Team were given the results of brainstorming sessions on June 28. They are now working with senior staff in their areas to develop 3–4 priorities for their strategic plan (due by July 16).
We heard from many of you that we need to work together more closely: this is where we start. At the Big Meetings, all staff can share their ideas about how we can collaborate to better serve our students. The areas represented at these meetings include:
Dean of Students
Financial Aid and Scholarship Services
Health and Wellness
Office of the Vice President
Student Diversity and Outreach
Following these sessions, leaders will finalize priorities for a strategic plan. The final plan will include goals, actions to support goals, timelines, team members, resources needed, and measures of success.
Just as a reminder, here is an overview of the SAEM strategic planning process.
COMPLETED: March 1 Leadership Team Input
COMPLETED: Brainstorming sessions June 6–25
SAEM input on ideas (July 18, 2 pm & July 24, 10 am, Doña Ana Room, CCSU)
Finalize plan by October 1
Begin distribution to staff and University Administration in October
Update plan for 2013 annual reporting (June–July 2012)
I recently had the pleasure of attending the summer meeting of the Student Affairs Council of APLU (Association of Public and Land Grant Universities) in Bar Harbor, Maine. I have the great honor of serving on the executive committee, and have met some wonderful colleagues from across the country. During our recent meeting, two guests joined us who had been student affairs professionals for most of their careers, and now serve as Presidents of universities. Each shared thoughts on why those from a student affairs background make such great presidents, and how changes in higher education are starting to make student affairs professional more attractive for these level administrative positions.
While I know that many of us may not aspire to a Presidency, I do know that we all aspire to be better leaders, and perhaps to seek higher-level positions than where we may be serving now. The insights that were shared by these two Presidents should provoke some thoughts about your own professional lives and career plans. I look forward to receiving your thoughts and feedback about this and welcome your insight.
Path to the Presidency
Engage with and seek advice from others
Be intentional about your decision to enter a search
Be specific about your skills, qualifications, experiences
Share examples and highlights of your partnerships with faculty
Identify successful leaders to serve as your references
Commit to on-going professional development and network building
Take care of self
Schedule vacation and personal time in advance
Student Affairs Leaders know how to….
Articulate the big-picture view of the campus, its vision and many assets
Stretch a dollar better than anyone
Respond to and manage a crisis
Communicate with various stakeholders
Build a team
Reach out to diverse populations
Remain calm under pressure
Build and maintain positive relationships with students
Tell stories of student success through various means
Make decisions using evidence, research and data
Lead with a can-do attitude
Final Points and Lessons Learned
Know and focus on the big things (grow enrollments via a student success culture; build a high-performing senior staff team; focus on the assets or your institution; implement an integrated planning and budget process to lead to greater financial sustainability
Focus every day on building relationships with all stakeholders
Think ahead before responding, acting, reacting
Know that what you say, do, or do not say or do matters and is noticed
Remember the difference between you as a person, and you as an administrator
Admit when you are wrong
Admit vulnerability and seek help
Grow a “thick skin”
Stay as long as you are effective
When faced with a challenge, “sleep on it!”
Be an active learner
Keep a sense of humor
Be yourself, and be genuine to who you are
Remember, you represent the University in ALL that you do!