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Category Archives: Share the Learning

NMSU Registrar staff met with HED

On September 30, 2014, Registrar staff from universities across the state met with the Higher Education Department (HED) at NMSU’s Albuquerque Center. Denise Esquibel and Kim Eiland represented New Mexico State University at the meeting. 40   

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Webinar: Handling Difficult and Disruptive Behaviors

September 23, 2014 Attendees: Advisors, SAEM Staff, Graduate School Staff Attendees discuss the benefits of the webinar training. The webinar discussed techniques on providing excellent customer service to students and visitors, as well as steps on handling student problems. 1. Create a warm and friendly office environment. Remove clutter and make sure areas are clean. […]

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Webinar: 2014 E-Expectations Report by Noel-Levitz

Noel-Levitz publishes a study annually based on a survey of college-bound high school seniors and parents regarding their expectations about college recruiting.  The full report is at noellevitz.com (free, but requires registration). When this study was completed in March and April of 2014, many seniors had not yet applied to college and were still looking. […]

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National Association of Student Financial Aid Administrators

June 29 – July 3, 2014 Nashville, TN Presentation: Getting a Seat at the Table This presentation addressed how to be included in discussions that don’t typically include financial aid staff. This message is relevant to many areas of SAEM. 72   

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WACUBO: Lean Process Improvement

April 22-23, 2014 Salt Lake City, Utah I’ve seen process maps and have always been impressed by the pictorial depiction. It’s simple, concise and clear. By mapping a process, a person or workgroup automatically begins to question the value of each step. Questions that may not arise during the day to day act of completing […]

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