Financial Aid Outreach and Retention

2014-09-26 12.10.18Claire Cortner Montoya, who joined the Financial Aid Office in January 2014 as Outreach Advisor, was hired to reach out to students and to work to boost recruitment and retention.

By providing additional financial aid support beyond the traditional advising, Claire is working to increase student retention and success while promoting student self-advocacy. She works directly with students and parents, both on and off campus, with community groups, public schools, and various other organizations to provide information and the necessary tools to educate the public about federal, state, and institutional financial aid.

Claire states that, “The typical student who walks into my office is in need of someone to listen to their problem and help them find a solution that fits their specific situation. It may not always be a financial aid related problem, but I will do my best to connect that student to the resources available on campus.”

Please direct any student with financial aid issues or questions to Claire Montoya at the Financial Aid office. Claire can be contacted at or (575)646-4105.

Many in Financial Aid work on outreach. Recently, Gabriel Mendez, Program Coordinator for University Financial Aid and Scholarship Services, contacted students eligible for the New Mexico Lottery Scholarship who had not enrolled in enough credit hours to qualify for the  Scholarship in  Spring 2015. The office contacted 272 students by both email and telephone, and Garbiel used their feedback to refine the students targeted for outreach.

Some students were appreciative of the contact and stated that they would enroll in a mini-semester course to increase their credit hours.


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